Refund policy

Return requests are accepted within 7 days of delivery.

We offer refunds for eligible returns. Customers are responsible for the return shipping fee, which will be deducted from the refund amount.

To qualify for a return:

- Items must be unwashed and unworn

- Items must be returned in the original bag the product came in

Returns that do not meet these conditions may not be accepted.
Please allow 1–3 business days after we receive your return for processing.

How do I start a return?

To initiate a return, contact us at our email lumenstudios16@gmail.com and we will assist you. Please provide us with your order number.

Exchanges
We do not offer direct exchanges at this time.
If you're unsatisfied with the size, color, or fit, you may return the item following our return policy and place a new order for the correct item.

Damaged or Incorrect Items
If your item arrives defective, damaged, or incorrect, please contact us immediately. We’ll make it right and provide a free return label or refund if necessary.

Contact Us
For any other inquiries, contact us here:
📧 lumenstudios16@gmail.com